tag:blogger.com,1999:blog-13904633.post91845353835464145..comments2008-09-27T14:22:06.024-07:00Mishyhttp://www.blogger.com/profile/15259837057328898125noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-13904633.post-28480171403685525272008-09-21T05:59:00.000-07:002008-09-21T05:59:00.000-07:00There are so many scams on the web with internet shopping, surely God people should realize that a dealer in order to insure safe delivery of product should insure it not only for loss but full coverage in accordance to the terms and clauses of the shipping service. The client should also realize this and avoid problems on behalf of himself and the dealer by trying to have items shipped the cheapest way out and then try to do a Pay Pal cash back when he or she already has received an item.<BR/><BR/>What's happened to old fashioned ethics of honesty? Remember when a "hand shake" sealed a deal between buyer and seller? Has our society deteriorated so much that as buyer and as seller there has been created a terrible phobia of who is going to get the upper hand or who is going to rip off who first? This reminds me of a blog I was reading the other day. This guy was getting into antiques and was considering Ebay as a route to sell his items. So that's fine. Then he proceeded to explain a little about himself but explicitly stated that he did not feel comfortable posting a photo of himself on the web. His representation of himself was a photo of a product that he collects and or sells. Well why then would someone feel comfortable buying from such a dealer? As we all know money is not always 'easy come, easy go'. We also know as dealers we have to be able to build trust amongst buyers and sellers in order to have a successful business whether it is an online store or a physical store location.john hoganhttp://www.blogger.com/profile/17426029202447042160noreply@blogger.comtag:blogger.com,1999:blog-13904633.post-42441689941228870292008-06-29T23:36:00.000-07:002008-06-29T23:36:00.000-07:00Nice post, thank you for sharing!lucashttp://www.butikesther.dk/gamle_mobler.phpnoreply@blogger.comtag:blogger.com,1999:blog-13904633.post-30919704112434673022007-09-24T15:19:00.000-07:002007-09-24T15:19:00.000-07:00Shipping cost rising has definitely changed the business. Especially to overseas. It is not easy to convey this to the customer. I always send them a link to www.usps.com to help them understand. What can one do. It has to be shipped. I love your site and your blog. SandySandy's Fancy Pants Antiques and Collectibleshttp://www.blogger.com/profile/10451982600343500865noreply@blogger.comtag:blogger.com,1999:blog-13904633.post-69047505917214361552007-05-18T11:17:00.000-07:002007-05-18T11:17:00.000-07:00Thank you so much for the input. It looks like from now on this problem is solved, with the Postal rate increase I am shipping DHL.<BR/><BR/>Can you believe how much it now costs to ship a box to a customer???? Oh my gosh!!!Mishyhttp://www.blogger.com/profile/15259837057328898125noreply@blogger.comtag:blogger.com,1999:blog-13904633.post-53892856210699595072007-05-08T05:57:00.000-07:002007-05-08T05:57:00.000-07:00I add delivery confirmation on all my items and even though I pride myself in shipping within 24 hours after item is purchased, there is still the issue of when a customer expects a delivery and when the delivery is actually made.<BR/><BR/>No matter what happens during that delivery, rather in my case, it is taking too long or can't be found by the buyer, it will have a direct effect on my business.<BR/><BR/>Sometimes we are being scammed by the buyers, sometimes they want to be refunded for slow delivery, and they want you to pay to return the items. It is a catch 22 sometimes.<BR/><BR/>The only solution I have made is to add that I am not responsible for the length of time it takes for delivery, in my policies. I do offer my customers faster delivery options with choice of expected USPS delivery dates.<BR/><BR/>I just could not stay in business if I had to be responsible for all the delivery times I am not able to predict.<BR/><BR/>My tracking numbers show my shipping dates. That is all I can do. Most of my buyers who are looking for what they consider a long time for shipping are able to be given that info from my tracking. It does ease the pain of feeling totally responsible for delivery times when a buyer can track my packages and see when I shipped it. <BR/><BR/>AlanaOur Cherished Thoughtshttp://www.blogger.com/profile/12268440412192960391noreply@blogger.comtag:blogger.com,1999:blog-13904633.post-70350625161794003442007-04-24T07:26:00.000-07:002007-04-24T07:26:00.000-07:00Michelle,<BR/><BR/>If a customer claims they didn't receive a package that is tracked by delivery comfirmation, give them the tracking information and instruct them to take it up with their local post office.<BR/><BR/>Explain to your customer that you are unable to investigate it from your end. They must file a complaint with the post office.<BR/><BR/>Since you are in business, I'm sure you can do all this without offending your customer, but they need to realize that you are not responsible for stolen or lost packages.<BR/><BR/>Hope this helps,<BR/><BR/>William<BR/><A HREF="http://tiffanylampinfo.blogspot.com" REL="nofollow">Tiffany Lamp Info Guide</A>William McCammenthttp://www.blogger.com/profile/14108640376844825192noreply@blogger.com